Your Care

The Patient Journey

Deciding to explore surgery is a personal step, and it can feel like a lot to take in. This guide walks through each stage of your journey with us - so you know what happens, when, and how we support you throughout.

A patient coordinator welcoming a patient to the clinic
On this page

Every patient we meet arrives with their own reasons, questions and concerns. Our role is to listen carefully, give you honest information, and never rush you towards a decision. Surgery may or may not be the right choice for you - and a good consultation should help you feel clearer either way.

Below is the path most patients follow, from the first email to long after your procedure.

Ready to talk it through?

Book a Consultation

Meet a consultant surgeon for honest, unhurried advice about your options.

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0808 129 2000

Step by step, what to expect

This is a general outline. Your surgeon will tailor each stage to your situation and health.

  1. Step 1

    Your enquiry

    Get in touch by phone or through our contact form. Our team answers your practical questions and helps you decide whether a consultation would be useful.

  2. Step 2

    Consultation

    You meet a consultant plastic surgeon, discuss your goals and medical history, and receive honest advice on your options, the potential benefits and the associated risks.

  3. Step 3

    Reflection

    You are given time and written information to consider everything. There is a cooling-off period before any surgery is booked - there is never any pressure to proceed.

  4. Step 4

    Preparation

    A pre-operative assessment checks you are well prepared. You receive clear guidance on how to get ready at home and what to bring.

  5. Step 5

    Your procedure

    Your surgery takes place in a fully regulated, CQC-registered hospital, with a consultant-led team caring for you throughout.

  6. Step 6

    Aftercare

    You have scheduled follow-up reviews and direct access to your surgical team, so any question or concern can be answered quickly.

Not sure where to start?

A first conversation costs nothing and carries no obligation. We are happy to answer questions before you decide whether a consultation is right for you.

Contact Our Team

Common questions about the journey

The things patients most often ask before their first appointment.

Take the first step

Arrange an unhurried, no-pressure consultation with one of our consultant plastic surgeons.

Book a Consultation
  • Consultant-Led CareEvery procedure is carried out by a fully accredited consultant plastic surgeon.
  • CQC-Registered FacilitiesWe operate only in fully regulated, CQC-registered hospitals.
  • Honest, Unhurried AdviceNo pressure and no hard sell - just clear, cautious guidance so you can decide in your own time.
  • Aftercare You Can Rely OnDirect access to your surgical team throughout your recovery.
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